Frequently Asked Questions
Everything you need to know about your Sweet Chilling experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, generally ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our 'Sweet' fit is true to size while our 'Chilling' line is slightly oversized.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I cancel or change my order after it's placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.
Are your materials sustainably sourced?
Yes, Sweet Chilling is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we use eco-friendly dyes in all our garments.